Shipments and returns

All orders are shipped either by USPS, Fedex, Post Colissimo or Priority Mail through the Postal Service and will arrive in 5-20 business days from the original shipping date (all over the world). We have found this to be the most economical and most efficient way to ship products. If you choose to ship through another method, we are happy to do so.

For all the shipments in the European community, there are no custom fees and/or taxes, and the only extra costs are those related to shipping fee service.

Orders are processed within 24 hours and are shipped within 24 hours (unless when the team is in competitions and/or shows). If a product is on back order, the customer will be notified of the estimated ship date before the order is processed. If there is an error in shipment on our behalf and you receive the wrong item, we will reship the correct item to you at no charge, upon receipt of the incorrect shipment.

We will gladly offer you our best professional advice to help you make the correct choice and order the items which are right for you. We appreciate your business!

For all request about your deliveries and orders on the website, here is our e-mail address: customer@ericgrauffel.com

TERMS OF EXERCISE OF THE RIGHT OF RETRACTION

Principle of retraction 

The CUSTOMER shall, as a matter of principle, have the right to return or return the PRODUCT to the SELLER or to a person designated by the latter without undue delay and no later than fourteen (14) days after notification of its decision to withdraw, unless the SELLER proposes to recover the PRODUCT. 

Withdrawal period 

The withdrawal period expires fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT. 

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered. 

Notification of right of withdrawal 

To exercise its right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to: 10 Allée Francois Kerbourc'h - 29000 Quimper - France or eric@ericgrauffel.com. 

The CUSTOMER can also use the form below:

RETRACTATION FORM

SARL Eric Grauffel

9 Rue Louis Le Bourhis

29000 Quimper - FRANCE
+33 981 627 777

customer@ericgrauffel.com

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below: 

PRODUCT NUMBER 
Number of the invoice: 
Purchase Order Number: 
- Ordered on [____________] / received on [________________] 
- Method of payment used: 
- Name of the CUSTOMER and, if applicable, the beneficiary of the order: 
- CLIENT's address: 
- Delivery address : 
- CLIENT's signature (except in the case of transmission by email) 
- Date

In order for the withdrawal period to be respected, the CLIENT must transmit its communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Effects of retraction 

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all the sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days the day on which the SELLER is informed of the CLIENT's intention to retract. 

The SELLER will proceed to the reimbursement using the same means of payment as the CUSTOMER will have used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any case, this reimbursement will not incur expenses to the customer.  

The SELLER may defer repayment until receipt of the goods or until the CUSTOMER has provided proof of dispatch of the goods, whichever is the earlier. 

Return Policy  

The CLIENT shall, without delay and in any case not later than fourteen (14) days after notification of his decision to withdraw from this contract, return the property to: 10 Allée Francois Kerbourc'h - 29000 Quimper - La France. 

This period shall be deemed to have been complied with if the CLIENT returns the property before the expiry of the 14-day period. 

Return fees  

The CUSTOMER shall bear the direct costs of returning the goods. 

Condition of the property returned 

The PRODUCT must be returned according to the instructions of the SELLER and include in particular all accessories delivered. 

The CUSTOMER is liable only for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT, but its responsibility can be engaged if it carries out manipulations other than those that are necessary. 

Exclusions from the right of withdrawal 

The right of withdrawal is excluded in the following cases:

• Supply of goods or services whose price depends on fluctuations in the financial market

• Supply of goods made according to CLIENT specifications or clearly personalized

• Supply of goods liable to deteriorate or to expire quickly

• Provision of audio or video recordings or sealed software that have been unsealed after delivery

• Journal, periodical, magazine (except subscription contract)

• Provision of accommodation services other than for residential purposes, transportation of goods, rental of cars, restaurants or recreational services if the offer provides for a specific date or period of performance

• Supply of goods which by their nature are indissociably mixed with other goods

• Supplies of sealed goods which can not be returned for reasons of health or hygiene and which have been unsealed by the CLIENT after the DELIVERY

• the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the contract of sale, the delivery of which can only be made after 30 days and the actual value of which depends on fluctuations in the market beyond the control of the SELLER

• Provision of non-dematerialized digital content if execution has commenced with the express prior consent of the consumer, who has also acknowledged that he will thereby lose his right of withdrawal

• contracts concluded at a public auction